Queue not updating

torinaga 7014 cr points Send Message: Offline	Permalink Reply Quote Posted 11/16/12 The queue says im on episode 64 of shippunden (The jet black signal flare) but i've watched up to and including episode 82 (team ten). I've gone back and streamed episode 64 again on both ios 6.01 on an ipdad 3, on android app and pc.- the queue does not update on any of the devices. ios shows I've watched the other shows in the queue, pc and android does not. I've gone through a number of forum suggestions including going back and streaming 30 secs of previous episodes and not resolved the issue. Is there a way to either set my queue to 82/83 or clear the seeming lock on the queue. Cheers
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Customer Support starry 18086 cr points Send Message: 21 / F / Canadaland (Asia... Offline	Permalink Reply Quote Posted 11/16/12 torinaga wrote: The queue says im on episode 64 of shippunden (The jet black signal flare) but i've watched up to and including episode 82 (team ten). I've gone back and streamed episode 64 again on both ios 6.01 on an ipdad 3, on android app and pc.- the queue does not update on any of the devices. ios shows I've watched the other shows in the queue, pc and android does not. I've gone through a number of forum suggestions including going back and streaming 30 secs of previous episodes and not resolved the issue. Is there a way to either set my queue to 82/83 or clear the seeming lock on the queue. Cheers I just updated it for you! Please check and let me know if it is at the correct episode now.
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torinaga 7014 cr points Send Message: Offline	Permalink Reply Quote Posted 11/16/12 Oh you absolute star!! Sorted :) that was super quick response.
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rivalappears 16 cr points Send Message: Offline	Permalink Reply Quote Posted 11/16/12 My queue doesn't update either. Magi is stuck telling me I'm halfway through episode 2, when actually I just finished episode 5.
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Customer Support Manager Bjaker 20704 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 11/19/12 Spoiler Alert! Click to show or hide rivalappears wrote: My queue doesn't update either. Magi is stuck telling me I'm halfway through episode 2, when actually I just finished episode 5. How are you watching? (What device?)
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rivalappears 16 cr points Send Message: Offline	Permalink Reply Quote Posted 11/19/12 ipad. It's frozen on episode 2 in the app and in my browser.
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Customer Support Manager Bjaker 20704 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 11/20/12 Spoiler Alert! Click to show or hide rivalappears wrote: ipad. It's frozen on episode 2 in the app and in my browser. What version of the app are you on? I believe this was addressed in the most recent release.
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rivalappears 16 cr points Send Message: Offline	Permalink Reply Quote Posted 11/20/12 I always update right away, so I'm on the most recent version
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Customer Support Manager Bjaker 20704 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 11/21/12 Spoiler Alert! Click to show or hide rivalappears wrote: I always update right away, so I'm on the most recent version Can you please try logging out of the app, turning off the device, turning it back on then logging back in? Let me know if that helps!
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rivalappears 16 cr points Send Message: Offline	Permalink Reply Quote Posted 11/21/12, edited 11/21/12 Nothing changed. I've tried everything at this point, short of deleting the app and re-downloading it. Logging out of the app also wouldn't explain why I'm having the same problem when I view my account from my browser.
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pretzl2001 4009 cr points Send Message: Offline	Permalink Reply Quote Posted 11/25/12 I am having the same problem. Sword Art Online and Tempest Blast are not updating for me either. I am using the iPad app, the most current version. I also tried DL'ing theiphoneapp and trying it there but when I log in ithasthe same problem. I also tried deleting the app and re-downloading it but I still have the same problem. Can anyone help?
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Customer Support Manager Bjaker 20704 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 11/26/12 Spoiler Alert! Click to show or hide rivalappears wrote: Nothing changed. I've tried everything at this point, short of deleting the app and re-downloading it. Logging out of the app also wouldn't explain why I'm having the same problem when I view my account from my browser. pretzl2001 wrote: I am having the same problem. Sword Art Online and Tempest Blast are not updating for me either. I am using the iPad app, the most current version. I also tried DL'ing theiphoneapp and trying it there but when I log in ithasthe same problem. I also tried deleting the app and re-downloading it but I still have the same problem. Can anyone help? Can you go post over in the iOS thread so our iOS engineer can see what's going on? Locking and closing this.
	Report to Moderator Catching up. Please be patient.

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