Crunchyroll iOS app

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Customer Support Manager Bjaker 20722 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 10/30/12 Spoiler Alert! Click to show or hide edruro wrote: Bjaker wrote: Spoiler Alert! Click to show or hide pmurph wrote: edruro wrote: Can Crunchyroll confirm if they identified as a bug that people outside of America are not being able to watch shows in english with the iOS app even when they should (it work in computers)? I plan to watch anime mostly on my iPad and not being able to makes hard to justify my subscription. Thanks. This, i paid for 2 months, I'm just back in a place where i can use my pc, i have requested my money back to no reply. This was a week or 2 ago. I like crunchyroll but seriously this is unacceptable, i essentially paid for nothing. On Oct 15 I responded to your email and asked you to run a series of tests and send me the results. I have not gotten a response to this. Since we apparently share the same problem, maybe I can help you running those tests instead. I really want to be able to watch shows on my iPad, rather than give up on the premium suscription. Just to confirm, you can not play -anything- on your iOS device? If that is correct, please run the following tests: (enter canned message below) Thank you for your follow up. Can you please run the following tests (From your Computer) and send me the results? http://www.crunchyroll.com/help?topic=video#5.1 Rather than : cp150757.edgefcs.net Can you please use : v1.lln.crunchyroll.com
	Report to Moderator Catching up. Please be patient.
Customer Support Manager Bjaker 20722 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 10/30/12 HEY QUEUE/HISTORY PEOPLE! Can you please give me some specific titles & episodes that you have watched that HAVE NOT shown up in your History. Thanks so much!
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Fattyface 1015 cr points Send Message: 30 / M / San Diego Offline	Permalink Reply Quote Posted 10/30/12 On my ipad 2, iOS 6.0, app version 2.03 the app crashes on startup every time. Have reinstalled it, restarted ipad, etc but it always does the same thing when I launch the app: It displays the crunchyroll logo on a white background before booting me back to the home screen.
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edruro 10043 cr points Send Message: Offline	Permalink Reply Quote Posted 10/30/12 Bjaker wrote: Spoiler Alert! Click to show or hide edruro wrote: Bjaker wrote: Spoiler Alert! Click to show or hide pmurph wrote: edruro wrote: Can Crunchyroll confirm if they identified as a bug that people outside of America are not being able to watch shows in english with the iOS app even when they should (it work in computers)? I plan to watch anime mostly on my iPad and not being able to makes hard to justify my subscription. Thanks. This, i paid for 2 months, I'm just back in a place where i can use my pc, i have requested my money back to no reply. This was a week or 2 ago. I like crunchyroll but seriously this is unacceptable, i essentially paid for nothing. On Oct 15 I responded to your email and asked you to run a series of tests and send me the results. I have not gotten a response to this. Since we apparently share the same problem, maybe I can help you running those tests instead. I really want to be able to watch shows on my iPad, rather than give up on the premium suscription. Just to confirm, you can not play -anything- on your iOS device? If that is correct, please run the following tests: (enter canned message below) Thank you for your follow up. Can you please run the following tests (From your Computer) and send me the results? http://www.crunchyroll.com/help?topic=video#5.1 Rather than : cp150757.edgefcs.net Can you please use : v1.lln.crunchyroll.com Private message sent :)
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pmurph 3021 cr points Send Message: Offline	Permalink Reply Quote Posted 10/31/12 Nothing in my inbox, My bad.
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pmurph 3021 cr points Send Message: Offline	Permalink Reply Quote Posted 10/31/12 That was to Bjaker btw^^ Didn't quote you properly sorry
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Customer Support Manager Bjaker 20722 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 10/31/12, edited 10/31/12 Spoiler Alert! Click to show or hide pmurph wrote: That was to Bjaker btw^^ Didn't quote you properly sorry This is the last thing I'd sent: Can you please run the following tests (From your Computer) and send me the results? http://www.crunchyroll.com/help?topic=video#5.1 Rather than : cp150757.edgefcs.net Can you please use : v1.lln.crunchyroll.com EDIT: What language is your iOS device set to?
	Report to Moderator Catching up. Please be patient.
Kizuna195 70 cr points Send Message: 16 Offline	Permalink Reply Quote Posted 10/31/12 Is anyone else having the problem where they watch an episode on the Ipad Crunchyroll app, but it does not show up in the history when logged into the website? It's like I haven't seen it according to the website, but I watch it on my Ipad. I am logged in on the the app, too, it displays my username...
	Report to Moderator "Even if you can't see me, even if you can't hear me, I'll be by your side."- MK
edruro 10043 cr points Send Message: Offline	Permalink Reply Quote Posted 10/31/12 Non-English users, if you are unable to watch the shows you need to change iOS language to English for now (is located in Preferences, General, International). It did solve my problems. Let's hope Crunchyroll finds a solution soon
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CrowdBender 10024 cr points Send Message: 26 / M Offline	Permalink Reply Quote Posted 11/1/12 Kizuna195 wrote: Is anyone else having the problem where they watch an episode on the Ipad Crunchyroll app, but it does not show up in the history when logged into the website? It's like I haven't seen it according to the website, but I watch it on my Ipad. I am logged in on the the app, too, it displays my username... This is a known issue. Do you remember which episodes you were watching when this happened? It'll better help us fix this.
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sacredai 1007 cr points Send Message: 23 / M Offline	Permalink Reply Quote Posted 11/2/12 1) Device type - iPad 2) OS version - 6.0.1 3) App version- 2.03 4) When I exit the app during an episode, it starts all over again when I re-open the app.
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Kizuna195 70 cr points Send Message: 16 Offline	Permalink Reply Quote Posted 11/2/12 I was watching GinTama; I don't remember the episode numbers,though.
	Report to Moderator "Even if you can't see me, even if you can't hear me, I'll be by your side."- MK
Kiritoe 8260 cr points Send Message: 15 / M / Canada Offline	Permalink Reply Quote Posted 11/2/12 I have a question. On my iphone 5, animes look so 360p-ish. I'm a premium member so would this be a bug or something?
	Report to Moderator Stalking you.
kurisnades 7 cr points Send Message: 35 / M Offline	Permalink Reply Quote Posted 11/2/12 Fattyface wrote: On my ipad 2, iOS 6.0, app version 2.03 the app crashes on startup every time. Have reinstalled it, restarted ipad, etc but it always does the same thing when I launch the app: It displays the crunchyroll logo on a white background before booting me back to the home screen. Same problem here. Since I updated to ver. 2.0, app won't start. I'm on iPad 2 iOS 6.0 also. I've gone back using ver. 1.14 now
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sacredai 1007 cr points Send Message: 23 / M Offline	Permalink Reply Quote Posted 11/3/12 How did you go back to an older version?
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